Online Administrative Review Case Management System
Public Procurement Regulatory Authority
Online case management system supporting administrative review processes at the Public Procurement Regulatory Authority, with workflow automation, notifications and integrations.
Project Context
Understanding the engagement
The Public Procurement Regulatory Authority required a digital platform to manage administrative review cases, replacing largely manual case handling with a controlled online environment.
The Challenge
What the engagement addressed
Cases were managed manually, making it difficult to track progress, manage deadlines and provide consistent visibility to reviewers and parties. Notifications and integrations with other systems were also needed.
WilCom's Engagement
Consulting connected to delivery
WilCom conducted requirements analysis and process review, produced a system requirements specification, developed the platform, automated case workflows and notifications, integrated with other systems, and delivered quality assurance, training and go-live support.
Services
What we delivered
The engagement drew on a combination of WilCom's consulting, technology and delivery capabilities.
Delivery Focus
What the work focused on
- ✓Requirements analysis and process review
- ✓System requirements specification and design
- ✓Case workflow automation and notifications
- ✓Systems integration and quality assurance
- ✓Training and go-live support
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